Returned to FG and my ultimate license is cancelled

[Maleioch]

I just returned to reinstall FG. It's been some time since I last used the product (pre-unity) but I had an ultimate license (one time) version.
I logged into my account and it says my license has been cancelled. How can this be?

[Trenloe]

I recommend reaching out to support directly at https://fantasygroundsunity.atlassia.../FGCP/overview

[Moon Wizard]

The only order on this FG account for a license was a FGC subscription during 2015-2016.

Did you perhaps buy on Steam? If so, you'll need to link your Steam account to your FG account, and then get your license key from the Steam library (Library->Home, then right-click on Fantasy Grounds VTT->Manage->CD Keys).

Or perhaps did you have more than one account?

Regards,
JPG

[Maleioch]

The only order on this FG account for a license was a FGC subscription during 2015-2016.

Did you perhaps buy on Steam? If so, you'll need to link your Steam account to your FG account, and then get your license key from the Steam library (Library->Home, then right-click on Fantasy Grounds VTT->Manage->CD Keys).

Or perhaps did you have more than one account?

Regards,
JPG

I think you're right about Steam. I didn't remember getting it on steam but it shows that I purchased the ultimate license upgrade in 2016. I will try to link it.

[Morenu]

let us know if that worked