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Today, 02:39 #1
Returned to FG and my ultimate license is cancelled
I just returned to reinstall FG. It's been some time since I last used the product (pre-unity) but I had an ultimate license (one time) version.
I logged into my account and it says my license has been cancelled. How can this be?
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Today, 02:44 #2
I recommend reaching out to support directly at https://fantasygroundsunity.atlassia.../FGCP/overview
Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!
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Today, 02:48 #3
Supreme Deity
- Join Date
- Mar 2007
- Posts
- 21,135
The only order on this FG account for a license was a FGC subscription during 2015-2016.
Did you perhaps buy on Steam? If so, you'll need to link your Steam account to your FG account, and then get your license key from the Steam library (Library->Home, then right-click on Fantasy Grounds VTT->Manage->CD Keys).
Or perhaps did you have more than one account?
Regards,
JPG
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Today, 02:54 #4
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