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Today, 04:19 #1
- Join Date
- Jan 2021
- Location
- Mesa Arizona
- Posts
- 60
Sudden computer shutdowns during sessions
I have experienced 3 computer shutdowns during Fantasy Grounds Sessions. Each time, the screen goes black, and there is a beeping sound from the monitor speaker. There is no tripped breakers or fuses, no other device blanks out. But each time was during a FG session, and wondered if something could be amiss.
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Today, 04:25 #2
First step, after a reboot, check the Windows event logs for any error message that appear at the time the issue occurs - this may help to identify what's causing the problem.
If the event log doesn't show any indication of what might be happening, then a bit more investigation will need to be done - make sure you're running the latest video drivers for your video card, you may need to install software that tracks your CPU and/or GPU temperature and see if they are overheating and causing the shutdown, see if your BIOS has a self test option - and run a thorough test to see if it finds any hardware issues...Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!
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Today, 04:33 #3
Supreme Deity
- Join Date
- Mar 2007
- Posts
- 21,134
It sounds like a hardware issue with either memory or graphics card that is causing a hard shutdown. FG will push memory consumption and graphics more than standard browser activity or business applications.
* Make sure you have the latest graphics driver for your video card.
* Check CPU and GPU temperatures both when doing nothing; and when running FG (or other heavy graphics app/game)
* Try running hardware checks on memory (such as Windows Memory Diagnostic (Windows 11))
* Could be bad power supply as well.
After getting system to run high-demand graphics app/game without issues, I would follow up with a disk check, just to clean up any potential disk anomalies from the constant shut downs.
Regards,
JPG
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Today, 16:26 #4
Also see if your computer is getting hot and the vents need to be cleaned. Computers often collect a lot of dust and need to be cleaned out occasionally. If the computer gets too hot, it will shut down to protect itself.
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