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Today, 16:17 #1
- Join Date
- Mar 2022
- Location
- Sweden
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Fantasy Grounds Ultimate License bought via STEAM does not want to Upgrade
I have had a free account (updated to 4.5.10 today) and the key I got through steam does not work. It says that the ley is invalid or used, and my account is still considered Free.
So feels a bit wrong to have thrown out $50 on something that does not work
how to fix it?Last edited by TilStillPlays; Today at 16:21.
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Today, 16:29 #2
When you buy from Steam you should get two keys one for a Standard license and one for the Ultimate license (since steam treats the ultimate upgrade as DLC). So make sure that you are entering the correct key in settings when you update FG. You can find your Steam keys by right clicking on Fantasy Grounds in your steam library go to Manage and then CD Keys.
More information here https://fantasygroundsunity.atlassia...10+11+on+SteamIf there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php
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Today, 16:30 #3
Please do not post the same issue in multiple threads.
As answered in the other thread, you will need to contact Technical Support via the Help > Contact Support link.
https://fantasygroundsunity.atlassia...stomer/portals
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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Today, 20:30 #4
- Join Date
- Mar 2022
- Location
- Sweden
- Posts
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I got two keys and I added the correct key in the upgrade and still get invalid.
So it still register as a Free account.
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Today, 20:39 #5
Did you run an update after entering the key?
Have you reached out to tech support?
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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Today, 20:41 #6
- Join Date
- Mar 2022
- Location
- Sweden
- Posts
- 4
Whenever i try to run the key on the
https://www.fantasygrounds.com/store/activateKey.php
It just say that they key has already been used or is invalid.
which is strange as i just got the VTT.
Also, yes. I have made a ticketLast edited by TilStillPlays; Today at 20:45.
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Today, 20:58 #7
You only activate the key once.
Now that you have done that, go to your Order History Fantasy Grounds - My Orders
Copy the License key shown there for your ultimate upgrade to your clipboard.
Start FG, go to Settings
Enter your license key in the field (from your Order History)
Enter your username and password and click LogIn, then Save
Now Click Update on FG.
Do you still see Free?
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
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Today, 21:09 #8
I could be wrong since something may have changed; but you don't need to activate your key from the store. Start Fantasy Grounds and click on settings and add your license key into the top box. The click save. In the next screen click on update and once that is done you should see that your client has updated to Ultimate.
If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php
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